Privacy Policy

1. About This Policy

Altitude Initiative ("we", "us", "our") is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Information Privacy Act 2009 (Qld). This policy describes how we collect, hold, use, and disclose personal information.

2. Information We Collect

We may collect the following personal information:

• Name, email address, phone number, and organisation name when you submit an enquiry form or book a discovery call
• Information you provide during consultations, workshops, or mentoring sessions
• Where you register or pay for a program (such as our masterclass series), your name, email, payment details processed securely via Stripe (we never see or store your full card number), and basic campaign attribution
• Website usage data collected via analytics tools (e.g. page views, referral source), this data is anonymous and aggregated

3. How We Collect Information

We collect personal information directly from you when you:

• Complete a contact or enquiry form on our website
• Book a discovery call or strategy conversation
• Register or pay for a program, workshop, or masterclass
• Communicate with us via email, phone, or video conference
• Participate in our programs or workshops

4. Purpose of Collection

We collect and use personal information to:

• Respond to your enquiries and provide requested information
• Deliver mentoring, coaching, and development programs
• Confirm program places, send session invites, and provide support
• Schedule and manage consultations and bookings
• Process payments and reconcile transactions
• Improve our services and website experience
• Comply with legal obligations

5. Disclosure of Information

We do not sell, rent, or trade your personal information. We may disclose information to:

• Service providers who assist us in operating our business (e.g. CRM systems, payment processing via Stripe, email and video conferencing tools, hosting services), these providers are bound by confidentiality obligations
• Professional advisors (e.g. legal, accounting) as required
• Government authorities where required by law

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our website uses encrypted connections (HTTPS) and we store data with reputable, security-conscious service providers.

7. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections. To make a request, please contact us at info@altitudeinitiative.com.

8. Cookies and Analytics

We use website analytics to collect anonymous, aggregated data about website usage. No advertising cookies or third-party advertising trackers are used on this website.

9. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this privacy policy or wish to make a complaint, please contact us:

Altitude Initiative
Email: info@altitudeinitiative.com

If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or the Office of the Information Commissioner Queensland (OIC) at www.oic.qld.gov.au.